When we got the call from Burford Solutions we were delighted to help them launch their business to a wider market via online & social. Their speciality is helping organisations find partners for delivery of customer service and back office processing; including contact centres. Many organisations grow without taking a breath to take a step back to consider how they can move to longer opening hours, add more ways to support customers, access offshore prices safely or create operational resilience over multiple sites.

Burford Solutions provides advice to choose the right partner with the right commercials and on-going support to achieve success. They needed an accessible brand strategy, a website and support in defining products & services that appeal to potential buyers of business services. The key challenge was blending the energy of the business, the assurance of consultancy and the ultimate serious focus on creating solutions that would deliver quality customer service.